PRIVACY POLICY

Welcome to our website www.fcandfc.com (hereinafter referred to as the "fcandfc.com website"). The website is managed by FRENCH COSMETICS & FASHION COLLECTION SASU (hereinafter referred to as "FC&FC"), legal address: 91 rue du Faubourg Saint-Honoré, 75008 Paris, France. Taxpayer identification number: FR09801137258. Please read our Privacy Policy carefully. This Privacy Policy applies when you visit or browse the fcandfc.com website without purchasing any merchandise, when you register with fcandfc.com, and when you use FC&FC services for purchasing merchandise. If you haven't already done so, please also read the Terms of Use of fcandfc.com, which contain information on privacy as well as on the security systems used by the website.

1. Our policy
Everyone has the right to protection of his/her personal data. FC&FC respects its users' right to be informed regarding the collection of and other operations involving their personal data. In using data that may directly or indirectly identify you personally, FC&FC will apply a principle of strict necessity. For this reason, FC&FC has designed fcandfc.com in such a way that the use of your personal data will be kept to a minimum and will not exceed the purposes for which your personal data was collected and/or processed; FC&FC  does not process your personal data when we can provide you with services through the use of anonymous data (such as marketing research made for improving our services) or by other means which allow FC&FC  to identify you, apart from when it is strictly necessary or upon request by competent public authorities or the police (for example, in case of traffic data or your IP address). FC&FC determines the purposes and means for processing your personal data, including security measures, as FC&FC controls fcandfc.com users' personal data.

2. Who processes your personal data
FC&FC controls the use of fcandfc.com users' personal data; FC&FC autonomously determines the purposes and means of processing personal data and the instruments used, including those for security measures. Due to organizational and operational purposes only, FC&FC has appointed certain entities that will also process personal data belonging to fcandfc.com's users for purposes strictly connected to the performance of services at fcandfc.com, including the order of merchandise by exclusive service:

  • Colisposte International, ESP, FedEx, DHL: for dispatch, delivery and return of merchandise purchased by exclusive service at fcandfc.com;
  • S.A.R.LLWS.: for housing of FC&FC servers.

The above mentioned processors have been chosen by FC&FC because of their experience in processing personal data and they provide sufficient guarantees regarding compliance with data processing laws (including the technical security measures governing the processing to be carried out) (refer to art. 13). In processing the personal data of fcandfc.com's users, the processors shall act only on instructions from FC&FC. We regularly check that our processors comply with our instructions and that they continue to provide sufficient guarantees regarding their full compliance with the provisions on personal data processing.

Aside from the companies appointed for personal data processing, your information will be made available also to third parties, autonomous controllers, for purposes related to supplying services requested by user (for example, for purchase transactions). For more information on the matter, see section 5 ("To whom your personal data will be disclosed").

Please send us an e-mail at privacy@fcandfc.com, in order to receive a full list of data processors.

3. How we use personal data and for what purposes

Your personal data is collected and processed by FC&FC for purposes which are strictly connected to the use of the website, its services and to purchase merchandise by exclusive service at fcandfc.com. However, your personal data may also be used for other processing operations within the limits of such purposes.

In particular, your personal data shall be processed for the following purposes:

  •     when you register with our website we collect your personal data (for example, your personal details, password, e-mail address, gender) through the registration form (My Account) in order to provide you with services in fcandfc.com’s reserved access areas and to send you FC&FC Newsletter, when specifically requested;
  •     when you require assistance from our Customer Service area, FC&FC collects your personal data (for example, your name and surnames, e-mail address and password) for purposes strictly necessary to providing you with services related to fcandfc.com and to the purchase of merchandise by exclusive service at fcandfc.com;
  •     when you execute purchasing procedures for merchandise sold at fcandfc.com, FC&FC collects your personal data (such as personal details, e-mail address, address, telephone number) on your order form only for the purpose of selling the merchandise ordered by you;
  •     when you require technical assistance, FC&FC collects your personal data in order to provide you with information on browsing, browser compatibility and viewing or loading fcandfc.com web pages;
  •     when creating a Wish List, FC&FC processes your personal data in order to customize our services for the purchase of merchandise by exclusive service at fcandfc.com.


 Your personal data is mostly processed by electronic means and in some circumstances by paper-based means, such as when the processing of your personal data is required for preventing fraud at fcandfc.com. Your personal data shall be stored in a way which allows FC&FC to identify you for the period necessary for the purposes which the data was collected for and subsequently processed and, in any case, in accordance with applicable law (refer to art. 13). Please report any modification of your personal data to privacy@fcandfc.com, in order to ensure that your personal information is always accurate and up-to-date, relevant and complete.

Your personal data shall not be disclosed to third parties for purposes which are not permitted by law (refer to art. 13) or without your explicit consent. Your personal data may only be disclosed to third parties when it is necessary for processing an order. For example, your personal data is transmitted to Banque Crédit Mutuel S.A. for processing distant electronic payments with a credit/debit card when ordering merchandise at fcandfc.com. Moreover, your data may be disclosed to the police or to judicial authorities, according to law (refer to art. 13) and upon a formal request by such entities, for example in the event FC&FC needs to prevent fraud at fcandfc.com (anti-fraud services).

Data processors will also have access to your personal data as stated in section 2 for the specific purposes stated therein. In all the above circumstances, your consent for data processing is not required. Your personal data will not be transferred abroad to non-EU countries that do not ensure an adequate level of protection of individuals. Should this be necessary in order to supply services or to execute a contract for the purchase of merchandise by exclusive service, your personal data shall be transferred to such non-EU countries only after the execution of specific contracts between FC&FC, and such entities in accordance with applicable law and regulations (refer to art. 13).

We wish to inform you that FC&FC shall process its users' personal data for purposes that are strictly connected to the supply of services at fcandfc.com, execution of contracts related to purchase of merchandise by exclusive service at fcandfc.com and, after receiving your consent, to send you information on new commercial initiatives which are strictly connected to the website's activities and services.

FC&FC shall process your personal data for direct marketing purposes, including by e-mail, only after receiving your consent. FC&FC may have access to third parties' personal data which was directly disclosed by their users, for example, in the following cases:

-    when a user ordered merchandise by exclusive service to be sent to a friend.

-    when the user paying for the merchandise ordered by exclusive service is different from the recipient of the merchandise.

-    when a user wishes to recommend to a friend a exclusive service of fcandfc.com.

In all of the above cases, please make sure you receive the consent of such individuals before disclosing their personal data to FC&FC and make sure you inform them about this Privacy Policy; you will be the only person liable in connection with the disclosure of information and data regarding such third parties if they have not provided you with their express consent for it and for any improper and unlawful use of that information. In any event, FC&FC shall fulfill any obligation to inform third parties required by law (refer to art. 13) and, when necessary, shall request their express consent upon registering in its archives the personal information of the user indicated.

4. What happens if you do not disclose your personal data to FC&FC

Granting your personal data to FC&FC (in particular, your personal details, your e-mail address, your address, your Credit/Debit Card numbers and bank code and your telephone number) is necessary for processing your order for the purchase of merchandise by exclusive sevice at fcandfc.com, supplying other services provided on the website upon your request, or when your personal information is needed to fulfill obligations required by law or regulations (refer to art. 13). 

The refusal to provide FC&FC with some of your personal data necessary for performing the above purposes may consequently prevent FC&FC from processing your order for the purchase of merchandise ordered by exclusive service at fcandfc.com or from supplying other services provided at fcandfc.com, such as Customer Care services, sending the Newsletter, using the Wish List or fulfilling obligations required by law and other regulations (refer to art. 13). Therefore, failing to provide data may constitute, in some cases, a legitimate and justified reason for not processing your order for the purchase of merchandise ordered by exclusive service at fcandfc.com or not providing fcandfc.com’s services.

Disclosure of further personal data to FC&FC other than that required for fulfilling legal or contractual obligations or for providing the services requested, is, on the contrary, optional and does not have any effect on the use of the website and of its services or on the purchase of merchandise by exclusive service at fcandfc.com (for example, if FC&FC asks you to disclose the name of your favorite stylist).

In some circumstances and if required, from time to time we will duly inform you if the personal data you are disclosing to FC&FC is compulsory or optional. We will point out to you whether the disclosure of your data is compulsory or optional by marking with an appropriate symbol (*) the information that is compulsory or data needed for providing the required services at fcandfc.com and for the purchase of merchandise by exclusive service at fcandfc.com. Failing to provide optional personal data will not imply any obligation or disadvantage to our users.


5. To whom your personal data may be disclosed

Personal data will be disclosed to third party companies that provide, on behalf of FC&FC, specific services as data processors or to other recipients of personal data collected by FC&FC that autonomously process your personal data only for the performance of a contract for purchasing merchandise at fcandfc.com (for example, Crédit Mutuel S.A.) and only when such purpose does not exceed the purposes for which your personal data was collected and subsequently processed and, in any case, according to applicable laws and regulations (refer to art. 13). 

Personal data will not be disclosed to third parties or disseminated or transferred without informing our users of such disclosure/dissemination/transfer, without their consent and, in any case, in accordance with the law (refer to art. 13). 

 6. How we collect your data at fcandfc.com

When you are using fcandfc.com, some personal data might be collected automatically (through "cookies”, for more information go to section 8), for example, when we automatically collect users' IP addresses and other information regarding the users' data traffic or the users' preferences in the choice of services provided on this website and of the merchandise purchased through the provided services (exclusive service). This information and data are collected directly and automatically by the website as part of its operational functions. This information and data are then processed in a collective and anonymous way for commercial purposes in order to optimize the services provided at fcandfc.com for the needs and preferences of the website's users.

In other circumstances, FC&FC directly collects personal data and information from its users when they register online with fcandfc.com or when they send purchase orders of merchandise by exclusive service on the web site and to finalize transactions for purchase orders of merchandise. FC&FC will process such data only for the purposes and within the limits of what is stated in the section regarding data collection and may be disclosed to third parties only for the purposes related to providing the services requested by the user.

7. Security measures

We have adopted security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and against all other reasons for data processing that do not comply with our Privacy Policy. Nevertheless, FC&FC cannot guarantee that the security measures adopted for the protection of the website and for data and information transmission at fcandfc.com will prevent or exclude any risk of unauthorized access or of loss of data.

It is advisable that your computer be provided with software devices that protect network data transmission/receipt (such as updated antivirus systems) and that your Internet service provider take appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).

8. Cookies

fcandfc.com uses automatic systems of data collection, such as cookies. A cookie is a device transmitted to the hard disk of an Internet user; it does not contain intelligible information but it allows linking between an Internet user to his/her personal information provided by the user at fcandfc.com. Cookies are disseminated by our servers, and no one may gain access to the information contained therein. Only FC&FC processes information collected by cookies, in a collective and anonymous way, in order to optimize its services and its website for the needs and preferences of its users. We have provided cookies in connection to functions such as selecting the country, browsing the catalogue, purchasing merchandise online and in general in connection with the provision of services reserved to registered customers. As you know, each Internet browser allows the deletion of cookies after each session. Your Internet browser contains instructions on these deletion procedures.

Please access the information on your Internet browser if you wish to delete cookies. The acceptance of automatic data collection procedures and the use of cookies are necessary for using the website and its services, including the purchase of merchandise by exclusive service. If you have started the procedure of deleting cookies, FC&FC cannot ensure that all web pages of fcandfc.com will be displayed or that certain services will be supplied such as, for example, storage or display on the web pages of merchandise you chose when you were finalizing the online purchase processes.

9. Opt-in/Opt out

FC&FC processes your personal data only after receiving your consent, freely expressed, in order to send you advertising material and direct marketing or other commercial communications, including by e-mail, which do not fall within customer requested services provided by fcandfc.com. Each time your consent is required, we will inform you in advance and we will give you the option to either provide or refuse your consent for the use of your personal data, including your e-mail address, for the above purposes, by ticking the appropriate boxes.

We wish to inform you that FC&FC and fcandfc.com may process your personal data also without your consent in certain circumstances provided by law (refer to art. 13), such as when such processing is necessary for performing a legal obligation to which FC&FC and fcandfc.com are subject or when such processing is necessary for performing obligations undertaken in contracts with the users (such as, for example, if you purchased merchandise by exclusive service at fcandfc.com or if you asked to use specific services through our website).

In any case, we wish to inform you that FC&FC guarantees that its users may exercise, at any time and without having to state their reasoning, their right not to receive future communications connected to particular services upon request.

10. Your right to access personal data and further rights

You are entitled to obtain, at any time, confirmation from FC&FC as to whether or not data relating to you is being processed, whether the data is not yet registered, and the communication in intelligible form of the data undergoing processing.

Moreover, you are entitled to receive from FC&FC information on the source of your personal data; the purposes and way of processing your personal data; the logic involved in any electronic data processing; details of the data controller and of the data processors; the names of the entities and categories of entities to whom your personal data may be disclosed or who may access your personal data, for example, as a data controller or a party so appointed.

You can easily find part of the above information by sending an e-mail to privacy@fcandfc.com. You are entitled to obtain at any time from FC&FC:

A. the updating, adjustment or, when you have an interest in such, the integration of your personal data;

B. the deletion, the transformation into an anonymous form or blocking of your personal data (unlawfully processed), including data which does not need to be stored for the purposes for which it was collected and subsequently processed;

C. the confirmation that the operations above have been reported (together with the contents of the same) to whom the data was disclosed or disseminated, except when it becomes impossible or if the means used are clearly disproportionate to the right’s protection.

You are entitled to object, in whole or in part:

A. for legitimate reasons, to the processing of your personal data, even if it is related to the purposes for which it was collected;

B. to the processing of your personal data for advertising or direct marketing purposes or in order to carry out marketing research or commercial communications.

You may freely exercise your rights at any time, provided that you do so in compliance with applicable laws (refer to art.13), by sending your request to FC&FC at the following e-mail address: privacy@fcandfc.com. We will reply to you as necessary.

11. Links to other websites

fcandfc.com contains links to other websites which may have no connection with fcandfc.com or with FC&FC. FC&FC does not control or monitor such websites or their web content. FC&FC shall not be held liable for the web content of such sites and for the rules adopted by them in terms of your privacy and the processing of your personal data while you are visiting those websites. Please, pay attention when you connect to these websites through the links provided at fcandfc.com and read their terms and conditions of use and their privacy policy carefully.

fcandfc.com's Privacy Policy does not apply to third party websites. fcandfc.com provides links to other websites exclusively to help its users in their searches and net-surfing activities and to allow links to other websites on the Internet. When FC&FC provides links to other web sites, FC&FC does not recommend the use of these websites and do not provide any guarantees regarding their web content or the services and merchandise supplied and sold by these websites to Internet users.

12. Contacts

If you wish to receive further information on how FC&FC processes your personal data, please send an e-mail to privacy@fcandfc.com. Should you require any further information on your rights and on personal data protection law you can contact the personal data protection authority at the following address: http://www.cnil.fr.

13. Governing law

This Privacy Policy is governed by French law and, in particular, by the French Personal Data Protection Code (legislative decree no. 78-17 January 6, 1978) which governs the processing of personal data - also held overseas - carried out by anyone who is domiciled or has registered offices in France. The French Personal Data Protection Code guarantees that processing of personal data will be carried out in compliance with fundamental rights and freedom of individuals, as well as of their dignity, with particular reference to confidentiality, identity and to the right to personal data protection.

14. Modification and updating of fcandfc.com privacy policy  

FC&FC may amend or simply update all or part of fcandfc.com's Privacy Policy, including when amendments are made to legal provisions or regulations which govern data protection and protect your rights. The amendments and the updating of fcandfc.com Privacy Policy shall be notified to our users on fcandfc.com's homepage as soon as such amendments or updates have been introduced and shall be binding as soon as they are published on the website in this section. Therefore, you are requested to regularly access this section in order to check the publication of the most recent and updated Privacy Policy of fcandfc.com.