1. Our policy
Everyone has the right to protection of his/her personal data. FC&FC respects its users' right to be informed regarding the collection of and other operations involving their personal data. In using data that may directly or indirectly identify you personally, FC&FC will apply a principle of strict necessity. For this reason, FC&FC has designed fcandfc.com in such a way that the use of your personal data will be kept to a minimum and will not exceed the purposes for which your personal data was collected and/or processed; FC&FC does not process your personal data when we can provide you with services through the use of anonymous data (such as marketing research made for improving our services) or by other means which allow FC&FC to identify you, apart from when it is strictly necessary or upon request by competent public authorities or the police (for example, in case of traffic data or your IP address). FC&FC determines the purposes and means for processing your personal data, including security measures, as FC&FC controls fcandfc.com users' personal data.
2. Who processes your personal data
FC&FC controls the use of fcandfc.com users' personal data; FC&FC autonomously determines the purposes and means of processing personal data and the instruments used, including those for security measures. Due to organizational and operational purposes only, FC&FC has appointed certain entities that will also process personal data belonging to fcandfc.com's users for purposes strictly connected to the performance of services at fcandfc.com, including the order of merchandise by exclusive service:
The above mentioned processors have been chosen by FC&FC because of their experience in processing personal data and they provide sufficient guarantees regarding compliance with data processing laws (including the technical security measures governing the processing to be carried out) (refer to art. 13). In processing the personal data of fcandfc.com's users, the processors shall act only on instructions from FC&FC. We regularly check that our processors comply with our instructions and that they continue to provide sufficient guarantees regarding their full compliance with the provisions on personal data processing.
Aside from the companies appointed for personal data processing, your information will be made available also to third parties, autonomous controllers, for purposes related to supplying services requested by user (for example, for purchase transactions). For more information on the matter, see section 5 ("To whom your personal data will be disclosed").
Please send us an e-mail at firstname.lastname@example.org, in order to receive a full list of data processors.
3. How we use personal data and for what purposes
Your personal data is collected and processed by FC&FC for purposes which are strictly connected to the use of the website, its services and to purchase merchandise by exclusive service at fcandfc.com. However, your personal data may also be used for other processing operations within the limits of such purposes.
In particular, your personal data shall be processed for the following purposes:
Your personal data is mostly processed by electronic means and in some circumstances by paper-based means, such as when the processing of your personal data is required for preventing fraud at fcandfc.com. Your personal data shall be stored in a way which allows FC&FC to identify you for the period necessary for the purposes which the data was collected for and subsequently processed and, in any case, in accordance with applicable law (refer to art. 13). Please report any modification of your personal data to email@example.com, in order to ensure that your personal information is always accurate and up-to-date, relevant and complete.
Your personal data shall not be disclosed to third parties for purposes which are not permitted by law (refer to art. 13) or without your explicit consent. Your personal data may only be disclosed to third parties when it is necessary for processing an order. For example, your personal data is transmitted to Banque Crédit Mutuel S.A. for processing distant electronic payments with a credit/debit card when ordering merchandise at fcandfc.com. Moreover, your data may be disclosed to the police or to judicial authorities, according to law (refer to art. 13) and upon a formal request by such entities, for example in the event FC&FC needs to prevent fraud at fcandfc.com (anti-fraud services).
Data processors will also have access to your personal data as stated in section 2 for the specific purposes stated therein. In all the above circumstances, your consent for data processing is not required. Your personal data will not be transferred abroad to non-EU countries that do not ensure an adequate level of protection of individuals. Should this be necessary in order to supply services or to execute a contract for the purchase of merchandise by exclusive service, your personal data shall be transferred to such non-EU countries only after the execution of specific contracts between FC&FC, and such entities in accordance with applicable law and regulations (refer to art. 13).
We wish to inform you that FC&FC shall process its users' personal data for purposes that are strictly connected to the supply of services at fcandfc.com, execution of contracts related to purchase of merchandise by exclusive service at fcandfc.com and, after receiving your consent, to send you information on new commercial initiatives which are strictly connected to the website's activities and services.
FC&FC shall process your personal data for direct marketing purposes, including by e-mail, only after receiving your consent. FC&FC may have access to third parties' personal data which was directly disclosed by their users, for example, in the following cases:
- when a user ordered merchandise by exclusive service to be sent to a friend.
- when the user paying for the merchandise ordered by exclusive service is different from the recipient of the merchandise.
- when a user wishes to recommend to a friend a exclusive service of fcandfc.com.
4. What happens if you do not disclose your personal data to FC&FC
Granting your personal data to FC&FC (in particular, your personal details, your e-mail address, your address, your Credit/Debit Card numbers and bank code and your telephone number) is necessary for processing your order for the purchase of merchandise by exclusive sevice at fcandfc.com, supplying other services provided on the website upon your request, or when your personal information is needed to fulfill obligations required by law or regulations (refer to art. 13).
The refusal to provide FC&FC with some of your personal data necessary for performing the above purposes may consequently prevent FC&FC from processing your order for the purchase of merchandise ordered by exclusive service at fcandfc.com or from supplying other services provided at fcandfc.com, such as Customer Care services, sending the Newsletter, using the Wish List or fulfilling obligations required by law and other regulations (refer to art. 13). Therefore, failing to provide data may constitute, in some cases, a legitimate and justified reason for not processing your order for the purchase of merchandise ordered by exclusive service at fcandfc.com or not providing fcandfc.com’s services.
Disclosure of further personal data to FC&FC other than that required for fulfilling legal or contractual obligations or for providing the services requested, is, on the contrary, optional and does not have any effect on the use of the website and of its services or on the purchase of merchandise by exclusive service at fcandfc.com (for example, if FC&FC asks you to disclose the name of your favorite stylist).
In some circumstances and if required, from time to time we will duly inform you if the personal data you are disclosing to FC&FC is compulsory or optional. We will point out to you whether the disclosure of your data is compulsory or optional by marking with an appropriate symbol (*) the information that is compulsory or data needed for providing the required services at fcandfc.com and for the purchase of merchandise by exclusive service at fcandfc.com. Failing to provide optional personal data will not imply any obligation or disadvantage to our users.
5. To whom your personal data may be disclosed
Personal data will be disclosed to third party companies that provide, on behalf of FC&FC, specific services as data processors or to other recipients of personal data collected by FC&FC that autonomously process your personal data only for the performance of a contract for ordering merchandise at fcandfc.com (for example, Crédit Mutuel S.A.) and only when such purpose does not exceed the purposes for which your personal data was collected and subsequently processed and, in any case, according to applicable laws and regulations (refer to art. 13).
Personal data will not be disclosed to third parties or disseminated or transferred without informing our users of such disclosure/dissemination/transfer, without their consent and, in any case, in accordance with the law (refer to art. 13).
6. How we collect your data at fcandfc.com
When you are using fcandfc.com, some personal data might be collected automatically (through "cookies”, for more information go to section 8), for example, when we automatically collect users' IP addresses and other information regarding the users' data traffic or the users' preferences in the choice of services provided on this website and of the merchandise purchased through the provided services (exclusive service). This information and data are collected directly and automatically by the website as part of its operational functions. This information and data are then processed in a collective and anonymous way for commercial purposes in order to optimize the services provided at fcandfc.com for the needs and preferences of the website's users.
In other circumstances, FC&FC directly collects personal data and information from its users when they register online with fcandfc.com or when they send purchase orders of merchandise by exclusive service on the web site and to finalize transactions for purchase orders of merchandise. FC&FC will process such data only for the purposes and within the limits of what is stated in the section regarding data collection and may be disclosed to third parties only for the purposes related to providing the services requested by the user.
7. Security measures
It is advisable that your computer be provided with software devices that protect network data transmission/receipt (such as updated antivirus systems) and that your Internet service provider take appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).
fcandfc.com uses automatic systems of data collection, such as cookies. A cookie is a device transmitted to the hard disk of an Internet user; it does not contain intelligible information but it allows linking between an Internet user to his/her personal information provided by the user at fcandfc.com. Cookies are disseminated by our servers, and no one may gain access to the information contained therein. Only FC&FC processes information collected by cookies, in a collective and anonymous way, in order to optimize its services and its website for the needs and preferences of its users. We have provided cookies in connection to functions such as selecting the country, browsing the catalogue, oredring merchandise online and in general in connection with the provision of services reserved to registered customers. As you know, each Internet browser allows the deletion of cookies after each session. Your Internet browser contains instructions on these deletion procedures.
9. Opt-in/Opt out
FC&FC processes your personal data only after receiving your consent, freely expressed, in order to send you advertising material and direct marketing or other commercial communications, including by e-mail, which do not fall within customer requested services provided by fcandfc.com. Each time your consent is required, we will inform you in advance and we will give you the option to either provide or refuse your consent for the use of your personal data, including your e-mail address, for the above purposes, by ticking the appropriate boxes.
We wish to inform you that FC&FC and fcandfc.com may process your personal data also without your consent in certain circumstances provided by law (refer to art. 13), such as when such processing is necessary for performing a legal obligation to which FC&FC and fcandfc.com are subject or when such processing is necessary for performing obligations undertaken in contracts with the users (such as, for example, if you purchased merchandise by exclusive service at fcandfc.com or if you asked to use specific services through our website).
In any case, we wish to inform you that FC&FC guarantees that its users may exercise, at any time and without having to state their reasoning, their right not to receive future communications connected to particular services upon request.
10. Your right to access personal data and further rights
You are entitled to obtain, at any time, confirmation from FC&FC as to whether or not data relating to you is being processed, whether the data is not yet registered, and the communication in intelligible form of the data undergoing processing.
Moreover, you are entitled to receive from FC&FC information on the source of your personal data; the purposes and way of processing your personal data; the logic involved in any electronic data processing; details of the data controller and of the data processors; the names of the entities and categories of entities to whom your personal data may be disclosed or who may access your personal data, for example, as a data controller or a party so appointed.
You can easily find part of the above information by sending an e-mail to firstname.lastname@example.org. You are entitled to obtain at any time from FC&FC:
A. the updating, adjustment or, when you have an interest in such, the integration of your personal data;
B. the deletion, the transformation into an anonymous form or blocking of your personal data (unlawfully processed), including data which does not need to be stored for the purposes for which it was collected and subsequently processed;
C. the confirmation that the operations above have been reported (together with the contents of the same) to whom the data was disclosed or disseminated, except when it becomes impossible or if the means used are clearly disproportionate to the right’s protection.
You are entitled to object, in whole or in part:
A. for legitimate reasons, to the processing of your personal data, even if it is related to the purposes for which it was collected;
B. to the processing of your personal data for advertising or direct marketing purposes or in order to carry out marketing research or commercial communications.
You may freely exercise your rights at any time, provided that you do so in compliance with applicable laws (refer to art.13), by sending your request to FC&FC at the following e-mail address: email@example.com. We will reply to you as necessary.
11. Links to other websites
If you wish to receive further information on how FC&FC processes your personal data, please send an e-mail to firstname.lastname@example.org. Should you require any further information on your rights and on personal data protection law you can contact the personal data protection authority at the following address: http://www.cnil.fr.
13. Governing law